Deep Reflection

Repeat customers can make or break a business; in addition to providing revenue, their word-of-mouth will proves unparalleled at brining in (or driving away) new business. With that in mind, business might want to re-check their restroom sanitation protocols. A survey of 1,000 US adults revealed that 94% of individuals claimed they would not return to an establishment with unclean restrooms.

In December, Harris Poll found similar results when 75% of surveyed US adults reported that they would not return to a restaurant that had unclean restroom facilities. Why? 86% of respondents said that they equated poor restroom cleanliness with poor kitchen cleanliness.