A satisfied customer recently sent an unsolicited email to Deep Reflection president, Julius "Jay" Howell, regarding our urine removal product, Urine Off. She mentioned Deep Reflection's willingness to go above and beyond as even more impressive than the product. Howell wrote, "It’s always nice to hear the kind words from a customer and friend."
I just wanted to say how much I appreciate your employee Julie. Our children are close friends, yet I have never actually met Julie - so for her to be willing to go so far beyond the realm of normal customer service speaks very well of her.
I have been out of Urine-Off for almost a month now and couldn't get [to your store] to pick any up. I have been using everything under the sun trying to keep things clean and the horrible odors away, but all those other cleaners simply do not work anything close to as well as Urine-Off.
For the past couple of days, as I would walk up to my mother-in-law's bedroom, before I could even get to her door, I could smell a faint odor of urine. In the almost three years that I have been caring for Shirley, this is the first time that I have actually smelled that odor in this house. I don't think that I had fully appreciated the Urine-Off product until now because until this past month, I have been using it daily and it has done an awesome job of keeping those odors away. I will never take it for granted again.
If I can't get there to pick it up, I will have you ship it to me. But, yesterday, when I called to check on having it shipped, Julie very graciously and without me even hinting that she might do so...offered to bring it to me. I wholeheartedly appreciate her!
She brought it last night and I have been using it this morning...the wonderful thing about Urine-Off is that a little goes a very long way. I first sprayed it all through Shirley's bedroom, treating her pot, bed and carpeting about an hour ago, and honestly, the odor in Shirley's bedroom is already almost completely gone...one more full treatment of her pot, bed and carpeting and the odor, I have no doubt will be completely gone. Thank goodness for Urine-Off and most definitely, thank goodness for Julie!
~ Teresa Yates